Citizens

Call Us

Floyd Area

  • Service or Billing Inquiries 540-745-2111
  • Toll-Free 1-800-941-0426
  • Fax 540-745-3791
  • Repair & Maintenance 540-745-2115
    or 540-745-2116

Ft. Chiswell Area

  • Service or Billing Inquiries 276-637-6485
  • Toll-Free 1-800-941-0426
  • Fax 276-637-3797
  • Repair & Maintenance 276-637-6485

New Castle Area

  • Toll-Free 1-800-941-0426

All Areas

  • Technical Support 24/7 1-800-741-9525
  • Directory Assistance Local calls 411
  • Long Distance Dial 1 + area code + 555 + 1212
  • Time & Temperature 540-745-2036
  • VA Relay Service Center TT 711 or 1-800-828-1120
  • VA Relay Service Center Voice 1-800-828-1140

Visit Us

Business Office

Lobby Hours: Monday – Friday 8am to 6pm Saturday 9am to 1pm

Drive-up Hours: Monday – Friday 8am – 5pm
220 Webbs Mill Road P.O. Box 137
Floyd, Virginia 24091

Holiday Hours

Citizens observes and will be closed the following holidays:

  • New Year’s Day
  • Good Friday
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Friday following Thanksgiving Day
  • Christmas Eve
  • Christmas Day

Should a holiday fall on a Saturday, the preceding Friday will be observed; if a holiday falls on Sunday, the succeeding Monday will be observed.